Dental practices live and die by their online reputation. A single unanswered negative review can push a potential patient straight to a competitor, while a steady flow of 5-star feedback can keep your schedule full for months.
The challenge is that most dentists and office managers don't have time to manually chase reviews, monitor multiple platforms, and craft thoughtful responses to every piece of feedback.
That's where review management tools for dentists come in. These platforms automate the process of requesting, monitoring, and responding to patient reviews, helping you build a strong online presence without pulling your team away from patient care.
We put together this list of the 14 best review management tools for dental practices. Whether you're a solo practitioner or managing a multi-location DSO, you'll find options here that fit your workflow and budget.
How we chose these tools
Our team spent over 150 hours researching, testing, and evaluating review management tools to identify the best options for dental practices. Here's what we looked at:
- Review generation capabilities: Can the tool automate review requests via SMS, email, or in-office workflows? Does it make it easy for patients to leave a review with minimal friction?
- Review monitoring and response: Does the platform aggregate reviews from Google, Facebook, Healthgrades, and other dental-relevant sites into a single dashboard? Can you respond to reviews directly from the platform?
- AI-powered features: Does the tool offer AI-generated review responses or sentiment analysis to save your team time?
- Ease of use: Can a busy front desk team learn the tool quickly and use it without extensive training?
- Pricing and value: Is the tool priced fairly for small to mid-size dental practices, and does pricing scale reasonably for multi-location setups?
1. LocalImpact
LocalImpact is a reputation management platform that helps businesses collect, monitor, and respond to customer reviews across 30+ review platforms, including Google, Facebook, Yelp, and Healthgrades.
It consolidates all your reviews into a single feed where you can read and reply to feedback without jumping between sites.
One of the platform's most useful features for dental practices is its automated review request system.
You can set up email and SMS campaigns that go out to patients after their appointments, encouraging them to leave a review while their experience is still fresh.
LocalImpact includes an AI response assistant that generates personalized replies to reviews with a single click, which is a real time-saver when you're managing a high volume of incoming feedback.
You can also showcase your best reviews on your website using a customizable widget, and share top reviews to your social media channels directly from the dashboard.
What users say
Users consistently praise LocalImpact for its simplicity and affordability. Many highlight how quickly the platform integrates with their existing websites and how the automation saves hours of manual work each week.
"It helps me collect, manage, and showcase customer reviews in one place without the need for complex setup or coding. The automation saves hours of manual work, freeing me to focus on running the business."
Pricing
LocalImpact offers a 14-day free trial with no credit card required. There are no contracts, and you can cancel anytime.
Paid plans include:
- Essentials: $19/month per location
- Growth: $49/month per location
- Agency: $99/month (up to 5 locations)
Improve your dental practice's online reputation
Use LocalImpact to manage and improve your dental practice's online reputation.
2. Weave
Weave is an all-in-one patient communication platform built specifically for healthcare practices, with deep roots in the dental industry. It integrates with popular dental PMS systems like Dentrix, Eaglesoft, and Open Dental, pulling patient data directly into the platform so your team has everything they need at their fingertips.
On the review management side, Weave lets you send review requests to patients via text right after their appointments, either manually or on an automated schedule.
You can monitor and respond to Google and Facebook reviews from the platform, and there's an AI Response Assistant that drafts replies for you. The platform tracks your review performance over time so you can see trends in volume, ratings, and sentiment.
Weave also offers practice analytics (currently available for dental practices specifically), email marketing campaigns, online scheduling, and insurance verification.
It's a comprehensive platform, though that breadth comes at a higher price point than standalone review tools.
What users say
Users frequently praise Weave's text messaging and missed call text features, calling them game-changers for patient communication.
The tight integration with dental PMS software is another highlight, with reviewers noting that having patient information pop up when the phone rings saves their team significant time.
"I have been using Weave for about seven years, and it has made a significant positive impact on my work. The email-to-text capability is fantastic, allowing me to send forms and collect payments swiftly and efficiently."
Some users note that Weave's pricing runs higher than competitors, and a few have reported occasional customer support delays.
"I am dissatisfied with the pricing of Weave, especially when compared to its competitors, as it is priced fairly high."
Pricing
Weave doesn't offer a free trial. Pricing starts at $249/month.
3. Solutionreach
Solutionreach is a patient engagement platform that's been around for over 20 years and has built a strong following among dental practices. It integrates with more than 400 practice management and EHR systems, which means compatibility is rarely an issue regardless of which PMS your practice runs.
The platform's review management features let you send automated review requests to patients after their visits, directing them to leave feedback on Google, Facebook, or an internal survey.
You can monitor incoming reviews from a centralized dashboard and respond directly from the platform. Solutionreach also includes customizable patient surveys that give you private, actionable feedback alongside your public reviews.
For dental practices already using Solutionreach for scheduling and reminders, adding review management to the mix is a natural extension.
The platform brings all patient touchpoints under one roof, from the first appointment booking to the post-visit review request.
What users say
Users appreciate Solutionreach's automated reminders and the time savings they deliver, with many dental teams noting a significant reduction in no-shows. The texting features and patient survey tools are also frequently praised.
"Easy functionality: it's very easy to set up new users, create groups and send mass messages to our patients. The automated texting reminders and confirmations are awesome."
Some reviewers mention that customer support can be slow to respond, and a few have expressed frustration with auto-renewing contracts and the onboarding process.
"Very poor support. You get an onboard specialist that you pay extra for who can't be reached for days."
Pricing
Solutionreach doesn't offer a free trial or publish pricing on its website. You'll need to contact their sales team for a custom quote.
Based on third-party sources, pricing typically ranges from $400-$800/month for smaller practices and $1,500+/month for larger multi-location organizations.
4. Broadly
Broadly is a customer engagement and reputation management platform built for local service businesses.
It combines review generation, web chat, text and email messaging, and social media management into a single app that's designed to be simple enough for small teams to use without a dedicated marketing person.
The review management features let you send automated review requests via SMS and email after a service is completed, directing customers to leave feedback on Google, Facebook, Yelp, and other popular platforms.
You can monitor incoming reviews from a centralized dashboard and reply to them without logging into each platform separately.
Broadly also includes a negative feedback management feature that intercepts unhappy customers and routes their feedback to you privately, giving you a chance to resolve issues before they turn into public 1-star reviews.
What users say
Users consistently praise Broadly for being easy to use and effective at generating reviews without adding extra work for staff.
The automated review request feature gets the most positive mentions, with many users noting a significant increase in their Google review volume after signing up.
"The best part about Broadly is that it is easy to use and can be automated to solicit for reviews from new and existing customers that most likely would have never given a review even though they wanted to."
Some users have reported difficulties with the cancellation process, and a few have noted that the platform's automation feels somewhat basic compared to more feature-rich competitors.
"We received about 20 reviews over a 9-month period. We were not interested in Broadly for anything except the text for reviews feature."
Pricing
Broadly doesn't offer a traditional free trial, though a demo is available. There's a $350 onboarding and setup fee across all plans.
For review management specifically, paid plans include:
- Standard: $79/month
- Pro: $89/month
- Premium: Contact for pricing
Full platform bundles that include reviews, AI chat, CRM, and local SEO start at $399/month.
5. Doctible
Doctible is a patient engagement platform built specifically for healthcare practices, with a strong focus on dental and orthodontic offices.
It works with over 60 PMS integrations and has been serving dental practices since 2014, so the platform is well-tuned to the day-to-day needs of a busy dental office.
On the review management side, Doctible's Review Generator tool sends automated review requests to patients after their appointments, making it easy to build up your Google and Facebook reviews without your front desk team having to remember to ask.
The platform also lets you monitor incoming reviews and respond from within the dashboard.
One feature dental offices tend to appreciate is the ability to route potentially negative feedback to the practice privately, so you can address issues before they become public reviews.
What makes Doctible particularly appealing for dental practices is how tightly the review management features integrate with the rest of the patient communication workflow.
Review requests can be triggered automatically based on appointment data pulled from your PMS, so the whole process runs in the background without manual intervention.
What users say
Users frequently highlight Doctible's ease of use and the impact it's had on their review volume. Dental practices in particular praise how the platform simplified their review collection process and helped improve their Google ratings significantly.
"We are now getting new patients who when I asked who referred them are saying 'great online reviews.' We went from about a 3.5 star average rating on Google to about a 4.9 now!"
Some users have mentioned that the platform could improve its integration with certain EMR systems, and a few have noted that the contract terms can be rigid.
"Doesn't integrate with EMR, making for more steps for my staff. Also, they rope you into a self-renewing contract."
Pricing
Doctible doesn't offer a free trial or publicly list detailed pricing. You'll need to request a demo for a custom quote.
Based on third-party sources, pricing starts at approximately $199/month.
6. Reputation
Reputation (formerly Reputation.com) is an enterprise-grade reputation management platform designed for multi-location businesses.
It's used by major brands across healthcare, automotive, property management, and other industries, and it brings a level of data analysis and competitive benchmarking that most smaller review tools simply don't offer.
The platform's review management features include automated review requests via SMS and email, AI-powered response generation, and centralized review monitoring across Google, Facebook, Yelp, and industry-specific sites.
You can track review volume, sentiment, and response performance by brand, region, or individual location, and benchmark your performance against competitors.
Reputation's standout feature is its proprietary Reputation Score, which consolidates nine different factors (including review volume, ratings, recency, and response rates) into a single metric that gives you a bird's-eye view of your overall online reputation.
For dental practices, Reputation is worth considering primarily if you're part of a DSO or multi-location group. Solo practices and small groups will likely find it more platform than they need (and more expensive than necessary)
But for organizations managing dozens or hundreds of locations, the enterprise-level reporting, role-based access controls, and location-level benchmarking can be invaluable.
What users say
Users praise Reputation for its centralized dashboard and the convenience of managing reviews from multiple platforms in one place. The ease of use and real-time insights are frequently mentioned as highlights.
"I really appreciate how easy Reputation is to use, which makes it a pleasure to manage our customer satisfaction follow-ups and reviews. Having everything in one place is a significant advantage."
Some reviewers note that reporting can be complex to set up, and maintaining the Reputation Score can feel challenging because it depends on many variables outside your direct control.
"I find the whole reputation score aspect challenging. It's possible to increase our score, but maintaining it is difficult due to numerous variables beyond our control."
Pricing
Reputation doesn't offer a free trial or publish pricing on its website. You'll need to contact their sales team for a custom quote.
Reputation is positioned as an enterprise solution, and pricing is custom-quoted based on the number of locations and features required.
7. Birdeye
Birdeye is an all-in-one marketing platform for multi-location brands, with review management as a core pillar alongside listings management, social media, messaging, and surveys.
The platform's review features include automated review requests triggered by CRM or PMS integrations, AI-powered review responses that can be customized to match your brand voice, and centralized monitoring across 200+ review sites.
You can set up rules to trigger automated replies for reviews with specific star ratings or from specific platforms, and use templates to help your team respond faster.
Birdeye also offers review reporting with location-level detail, making it easy to spot trends across multiple offices.
For dental practices specifically, Birdeye integrates with dental PMS systems and includes HIPAA-compliant features.
Birdeye's breadth of features makes it a strong contender for dental groups and DSOs that need enterprise-level capabilities. For solo practices, the platform's feature set (and price point) may be more than what's needed.
What users say
Users frequently praise Birdeye's review generation capabilities and the convenience of having everything consolidated in a single dashboard. Dental practices in particular have reported significant increases in review volume after implementing the platform.
"We have already had over 50 new reviews and our online presence is MUCH better. We have had about 3-4 new patients per month already as a direct result from Birdeye."
Some users mention that pricing can feel steep, and a few note that certain features require additional payment beyond the base plan. Contract flexibility is another recurring concern.
"There are also some features built-in where you have to pay more for those services as opposed to an all-inclusive service. They're also a little more expensive than I would like."
Pricing
Birdeye offers a free trial for new users. You'll need to contact their sales team for a custom quote.
Based on third-party sources, paid plans include:
- Starter: ~$299/month per location
- Growth: ~$399/month per location
- Dominate: ~$449/month per location
Improve your dental practice's online reputation
Use LocalImpact to manage and improve your dental practice's online reputation.
8. RevenueWell
RevenueWell is a dental marketing and patient communication platform built exclusively for dental practices.
It integrates with major dental PMS systems including Dentrix, Eaglesoft, Open Dental, and Dentrix Ascend.
The review management features let you send automated review requests to patients after their appointments and monitor your reviews across platforms.
One thing that sets RevenueWell apart is how deeply the review management features are embedded in the overall patient lifecycle.
Review requests are triggered by appointment data from your PMS, so the timing is automatic and the experience feels natural to patients.
The platform also tracks the revenue impact of its marketing campaigns, giving you concrete data on how your patient communication efforts translate to production.
What users say
Users frequently describe RevenueWell as a "game changer" for dental practice operations, praising its automated reminders, easy texting, and the way it reduces phone calls.
The integration with Eaglesoft and Dentrix is called out as particularly seamless.
"RevenueWell is like having a full-time person at our front desk. It confirms appointments, communicates our current procedures and other office announcements."
Some users have experienced occasional technical glitches and outages, and a few have expressed frustration with customer support during those periods.
"Too many outages and periods of time where we could not get help in our office."
Pricing
RevenueWell doesn't offer a free trial but does provide free demos. There are no long-term contracts required.
Based on third-party sources, pricing starts at approximately $189/month. Plans are custom-quoted based on your practice's needs.
9. Podium
Podium is a lead conversion and customer communication platform used by businesses across healthcare, automotive, retail, and home services.
It consolidates customer interactions from SMS, web chat, social media, and phone into a single inbox, making it easy to manage all your patient communications from one place.
On the review management side, Podium automates review requests via SMS and email, and integrates deeply with Google to make the review process as frictionless as possible for patients.
You can monitor and respond to reviews directly from the platform, and Podium's AI features can generate suggested replies and even thank customers automatically after they leave a review.
The platform also tracks your review performance and provides analytics on response times, review volume, and trends.
Where Podium stands out is in its messaging-first approach. Everything revolves around text-based communication, which aligns well with how most patients prefer to interact with their dental office today.
What users say
Users praise Podium's shared inbox and the ease of managing reviews and messages from a single dashboard. The review generation capabilities get strong marks, with many businesses reporting a significant boost in their Google review volume.
"We have also solved the problem of not having enough positive reviews, and ranking higher in all search categories in our business category."
Pricing is the most common concern among reviewers, with many noting that Podium runs significantly higher than comparable tools. Some users have also raised issues with contract terms and support quality after the initial onboarding phase.
"The service is priced at nearly three times higher than comparable platforms, despite offering less reliability."
Pricing
Podium doesn't offer a free trial. You'll need to request a demo for custom pricing.
Based on third-party sources, paid plans include:
- Core: Starting at ~$399/month
- Pro: Starting at ~$599/month per location
- Signature: Custom pricing
10. GatherUp
GatherUp is a reputation management platform built with agencies and multi-location businesses in mind.
It focuses squarely on the review management workflow: collecting customer feedback, generating third-party reviews, analyzing sentiment, and helping you engage with customers based on their feedback.
The platform lets you send automated review requests via email and SMS, with customizable sequences that include follow-up reminders for customers who don't respond to the first request.
GatherUp also collects first-party feedback alongside third-party reviews, including Net Promoter Score (NPS) surveys, so you get a more complete picture of patient satisfaction beyond just what shows up on Google.
One of GatherUp's standout features is its sentiment analysis and tagging system, which helps you identify patterns in customer feedback and understand what's driving positive or negative experiences at your practice.
The platform also offers review widgets for displaying feedback on your website and social sharing tools for turning great reviews into social media content.
What users say
Users praise GatherUp for its comprehensive approach to feedback collection, noting that the combination of first-party surveys and third-party review generation gives them a fuller view of customer sentiment.
The platform's reporting and the quality of customer support are also frequently highlighted.
"The product, price and service has been excellent. GatherUp puts all the tools needed to get customer feedback, provide rich snippets for SEO and reporting all in one place."
Some users have noted that the interface can feel a bit complex given the depth of customization available, and pricing transparency has been a concern for a few reviewers.
"The platform is a little difficult to navigate, with so many customizable features, it's definitely not a minimalistic design."
Pricing
GatherUp offers a 14-day free trial for its Small Business plan.
Paid plans include:
- Small Business: $99/month (1 location)
- Multi Location: $60/month per location (2-10 locations)
- Agency: Custom pricing
11. Yext
Yext is a digital presence platform designed for multi-location brands.
Its review management features make it a strong contender for dental groups and DSOs that need to manage their reputation alongside their local search presence.
Yext Reviews lets you monitor and respond to reviews across its entire publisher network, including Google, Facebook, Yelp, and industry-specific sites.
The platform offers AI-powered sentiment analysis, templated review responses, and automated review generation features. You can track review performance at the brand, region, or individual location level.
What makes Yext unique is the way it ties review management to local search visibility. Your review data feeds into Yext's Knowledge Graph alongside your business listings, hours, menus, staff bios, and other structured data, giving search engines (and AI search tools) a richer, more complete picture of your practice.
For solo dental practices, Yext's extensive feature set and enterprise focus may be more than what's needed. But for DSOs and multi-location groups that need to manage both listings and reviews at scale, Yext offers a level of data integration that most standalone review tools can't match.
What users say
Users praise Yext for making it easy to manage business information and reviews across multiple platforms simultaneously. The centralized dashboard and real-time updates are frequently highlighted as major time-savers.
"I love that updates and changes are seamless with this software over multiple platforms. Also love the ability to track and monitor reviews all in one place."
Some users note that costs can add up, especially for businesses with many locations, and the platform's depth of features can create a learning curve.
"The costs to use this tool are a bit high, especially when you have a lot of retail stores and it will take you resources to manage all details constantly."
Pricing
Yext doesn't offer a free trial. All plans are billed annually.
Paid plans include:
- Emerging: $199/year. Basic listing management across 30 directories.
- Essential: $449/year. Adds premium listings on Google, Apple, Bing, Yahoo, and Yelp.
- Complete: $499/year. Adds review monitoring and response capabilities.
- Premium: $999/year. Adds Yelp review monitoring, Yext Pages, and advanced features.
Enterprise and multi-location pricing is available upon request.
12. NexHealth
NexHealth is a patient experience platform for medical and dental practices that focuses on modernizing the way practices interact with patients.
It integrates with dental PMS systems including Dentrix, Eaglesoft, and Open Dental, keeping patient data synchronized across platforms.
NexHealth's reputation management features include automated review requests sent after appointments, review monitoring, and the ability to respond to reviews from within the platform.
The review request timing is tied directly to your appointment data, so requests go out when patient experiences are freshest.
NexHealth positions itself as a modern, developer-friendly alternative to legacy patient engagement platforms. Its focus on real-time data sync and a clean, contemporary interface appeals to practices that want a more polished patient-facing experience.
What users say
Users appreciate NexHealth's modern interface, real-time sync capabilities, and the time savings from automating patient communication. The integration with Dentrix is called out as a particular strength.
"I am really pleased that it syncs with Dentrix because it saves me time and makes using both systems seamless."
Some users have noted that pricing can be steep for smaller practices, and a few have reported issues with rigid contract terms and difficulties getting refunds.
"Way too expensive. It was also hard to get in touch with tech support once we were an established customer."
Pricing
NexHealth doesn't offer a free trial. Plans are month-to-month with no long-term contracts for non-enterprise customers.
Paid plans start at $299/month, with four tiers available (Starter, Standard, Pro, and Enterprise) based on features and number of locations.
13. Thryv
Thryv is an all-in-one business management platform for small and medium-sized businesses.
It combines CRM, marketing automation, appointment scheduling, invoicing, social media management, and reputation management into a single platform.
On the review management side, Thryv offers AI-powered review responses, review monitoring, and the ability to request reviews from customers.
These features are part of the broader Business Center module, which also includes a CRM, appointment scheduling, invoicing, payment processing, and client portal.
For dental practices, Thryv is worth considering if you're looking for a platform that handles much more than just reviews. It's essentially a full business operating system.
The trade-off is that it's a general-purpose tool rather than a dental-specific one, so you won't get the PMS integrations and healthcare-specific workflows that dedicated dental platforms offer.
What users say
Users appreciate Thryv's ability to consolidate multiple tools into one platform, noting that it simplifies day-to-day operations and reduces the need for separate subscriptions. The social media management and automated reminders are frequently praised.
"The best feature is the cost of them managing my business on all website platforms for one price and no surprises."
Some users find the pricing steep for small businesses, and a few have reported issues with billing practices, contract terms, and customer support.
"It's been a really challenging experience. Once we signed the contract, it felt like we were completely forgotten."
Pricing
Thryv offers a free plan with basic features and a free trial for paid plans.
Paid plans include:
- Command Center Plus: $20/seat/month
- Business Center Plus: $199/month
- Business Center Professional: $349/month
- Business Center Unlimited: $499/month
14. Grade.us
Grade.us is a review management platform that focuses on a few things and does them well: review generation, review monitoring, and review marketing.
The platform lets you create customizable review funnels that guide customers through the process of leaving a review on the platform of your choice.
You can set up automated email and SMS drip campaigns to request reviews, with follow-up sequences for non-responders. Grade.us monitors reviews across 100+ review sites and aggregates them into a single dashboard.
The platform also offers review streaming widgets for displaying reviews on websites and social media sharing tools.
What users say
Users praise Grade.us for its straightforward approach to review generation and the flexibility of its customizable review funnels. Agencies in particular appreciate the white-label features and the ability to manage multiple clients from a single dashboard.
"Absolute easiest way to aggregate and solicit reviews from customers. It's easy to ask for reviews, easy to respond and fix issues, and easy to incorporate reviews to your site."
Some users have noted that the interface could benefit from a design refresh, and the platform's focus on reviews means you'll need separate tools for patient communication and other practice management needs.
Pricing
Grade.us offers a 14-day free trial.
Paid plans include:
- Solo: ~$110/month
- Professional: ~$180/month
- Agency: Starting at ~$400/month
Choosing the right review management tool for your dental practice
The right tool for your practice depends largely on what you already have in place and what gaps you're trying to fill.
The easiest way to start is to sign up for 2-3 tools you like the most and test them out. Most tools on our list offer a free trial, allowing you to easily try them out and see if they’re a fit for your needs.
