ServiceTitan + LocalImpact

Automate Review Requests with ServiceTitan

Connect ServiceTitan with LocalImpact through Zapier and automatically send review requests based on customer or job activity—without manual follow-up.

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Automatically trigger LocalImpact review requests from ServiceTitan activity.

Connect ServiceTitan in a few simple steps

Use Zapier to pass customer or job activity from ServiceTitan into LocalImpact
and trigger the right review request workflow.

Choose a ServiceTitan trigger

Select the customer or job activity you want to use as the starting point for your automation.

Zapier sends the data

Zapier passes the relevant customer information from ServiceTitan into LocalImpact.

LocalImpact sends the request

Your review campaign runs automatically by SMS or email based on the workflow you configured.

Zapier Integration

Connect ServiceTitan with LocalImpact

Start with a pre-filled Zapier workflow that sends a LocalImpact review request when a ServiceTitan job is completed.

Set up this workflow

What you can automate

Choose the workflow that matches how your team operates.
Only enable the automations you actually need.

Trigger review requests

Start a review request workflow based on supported ServiceTitan activity passed through Zapier.

Control the timing

Send requests immediately or add a delay so the follow-up happens at the right point in the customer journey.

Add workflow conditions

Use Zapier filters and steps to control when customer data is passed into LocalImpact.

Turn a simple integration into a complete review workflow

ServiceTitan handles the operational event. LocalImpact handles the follow-up, review campaign, and reputation workflow around it.

Automated SMS and email review requests

Run review campaigns automatically after the right customer interaction.
Centralized review management

Manage reviews, responses, widgets, reporting, and reputation workflows from one place.
Built for teams and multi-location businesses

Keep reputation workflows consistent as your team, locations, or customer volume grows.

ServiceTitan integration questions

This workflow connects ServiceTitan with LocalImpact through Zapier. Zapier passes supported customer or job activity from ServiceTitan into LocalImpact, where your review request workflow can continue automatically.

No coding is required for a standard Zapier workflow. You can start with a pre-built template and customize the trigger, timing, and workflow steps to fit your process.

Yes. Once your workflow is configured, LocalImpact can automatically send review requests by SMS or email when the selected ServiceTitan activity is passed through Zapier.

Yes. Your workflow can include delays, filters, and other Zapier steps so review requests are only triggered when the conditions you choose are met.

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Put your review requests on autopilot

Connect the tools you already use and start automatically requesting reviews from your customers.

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